Customer Service | Call us at (800) 710-9770 9:30 - 7 est M-F | Email Us at email@example.com HOW WILL WE GET YOUR PRESCRIPTION?
VetDepot is not a pharmacy. We partner with Allivet Pharmacy ("the Pharmacy") to process, dispense and ship all prescription orders.
The Pharmacy is fully licensed, regularly inspected, Vet-VIPPS certified and can ship and dispense to all states except Arkansas and Hawaii.
Please see our easy to use how to order Rx page
Prescription products typically ship within 24 to 72 hours from the time the pharmacy receives the required prescription, not including weekends and holidays.
By law, the Pharmacy requires a valid prescription from a licensed U.S. veterinarian that has seen your pet for all prescription products. The Pharmacy verifies all prescription orders with the prescribing veterinarian prior to dispensing.
Please place your order online for the product you wish to order. If you do not have a prescription, the Pharmacy will contact your veterinarian directly after placing the order. Your veterinarian can also call or fax a prescription directly to the Pharmacy after your order is placed. If you have an original prescription and an order number, you may mail it to: Allivet Pharmacy, 480 W. 83rd St., Hialeah, FL 33014. The Pharmacy is unable to accept prescriptions emailed or faxed directly by the customer.
Note: If authorized by your veterinarian, prescriptions are generally valid for up to one year from the date they are written. VetDepot does not have access to any prescription information. All information related to pet's records is in the custody of the Pharmacy.
Although we believe your veterinarian is the best source for any questions you may have regarding your pet or medication they have prescribed, the Pharmacy is available to answer questions during normal business hours – Monday through Friday, 9:00am to 5:30pm EST. The Pharmacist may be reached through 877-500-9944 and the Pharmacy's direct fax is (877) 500-9950. If you have an emergency with your pet, please contact a local veterinarian or emergency animal hospital immediately.
To place an order or reorder, please call us at (800) 710-9770 or email firstname.lastname@example.org
Disposal of Unused Medicines |
FDA Guidelines for Medication & Sharps Disposal |
Proper Disposal of Needles & Syringes |