1-800-710-9770

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Customer Service

Ordering

You may place items in your shopping cart by clicking the "Add to Cart" button next to any product on our site. To view your shopping cart, click the "My Cart" tab in the top right portion of any page. From the "My Cart" page, you may click the "Proceed to Checkout" button to complete you order. Our one page checkout is simple! Enter your shipping and billing information and your order is complete. For payment, we offer Visa, MasterCard, American Express, Discover, and PayPal. You may also pay by check through PayPal or by mailing it to us directly. We will email you a confirmation for your records once your order is complete.

If you need to order by mail please use our form Order By Mail (PDF)

Privacy & Security

Protecting your information is our highest priority. We understand how valuable your trust and personal information is and fully protect it from the possibility of unauthorized use. Although we may contact you regarding coupons or special offers, you can always ask to be removed by sending us an email or calling. We never share your information with any other party. Your order information is fully protected using the latest Secure Sockets Layer (SSL) technologies.

Shipping & Delivery

We offer free shipping on eligible orders over $49 for all 48 contiguous states. These shipping offers exclude purchases of canned, fresh, frozen dog and cat food, cat litter, bulky or heavy items, materials requiring special handling, and orders exceeding 6 lbs. RX Medications ship with standard shipping for free. Additional exclusions may apply and may be note on the product details page. All products are shipped Monday through Friday. May not be valid with any other discount or offer. Terms and conditions of this offer are subject to change at the sole discretion of VetDepot.

Nonprescription items are often shipped within one day after the order is placed. For prescription medications, our Pharmacy Partner must obtain a written prescription prior to shipping. Please note there can sometimes be a delay in receiving approval from your veterinarian and you should take this into consideration when planning your order time. Once a prescription from your veterinarian is received, normal delivery for standard shipping is 4-6 business days. Any nonprescription items ordered with prescription items will be shipped together after the prescription is received. VetDepot is not a pharmacy. Our Pharmacy Partner is fully licensed, regularly inspected and can ship and dispense to all states except Arkansas and Hawaii. Refrigerated items require overnight expedited shipping and ships Monday through Thursday. During summer months, the purchase of 1 or 2 additional ice packs is advised. Please call if Saturday delivery is required. No PO Box addresses may be used for vaccines or other items shipped via UPS and there are no returns of refrigerated items. We currently ship via US Postal Service, Federal Express and UPS. We may fulfill items in your order from different warehouses, so your order may arrive in different boxes and at different times. You will receive shipping confirmation(s) by email at the time of shipment. We will try to notify you as soon as possible if a product becomes back ordered and you will have the option of waiting for the item to become available or canceling and receiving a refund. At this time, we only ship within the United States, APO or AFO.

Over the counter Return Guarantee

VetDepot offers a 100% Satisfaction Guarantee on all over the counter medications. Our 30-Day Guarantee allows you to take the time to make sure the product you order is right for your pet!

If you are not completely satisfied with your purchase from VetDepot (with the exception of prescription drugs and vaccines), we will gladly accept your return for a refund. Return your unused, unopened items in their original box and/or packaging in new condition within 30 days for a refund. Please contact our Customer Service at 1-800-710-9770 or [email protected] for further assistance.

We offer only the highest quality products available. If you receive a product that has been damaged during shipping, please contact us immediately so we can arrange to have the product replaced or have a claim filed with the delivery carrier if necessary. Reshipment and expedited shipping will be at our cost. Claims must be made within 72 hours after you receive an order. You may cancel an order at no cost if it has not yet shipped. If you ordered an item in error or have any other problems, please contact us immediately to determine if your order qualifies for our Return Policy.

Returning Prescription Items

PRESCRIPTION DRUGS ARE NOT RETURNABLE. VetDepot will not accept returns for refund or exchange on ANY prescription medication. State and Federal regulations prohibit us from accepting any prescription drugs returns, except when these drugs are subject to a recall. Our Pet Pharmacy Partner upholds all pharmacy and state regulations. This rule is for your protection and assures you that medications dispensed by our pharmacy have not been outside the control of the pharmacy. If you have questions and/or concerns about the prescription items in your order, please call our Customer Service at 1-800-710-9770 or email us at [email protected]

Payment, Pricing & Promotions

We accept payment for orders by Visa, MasterCard, American Express, Discover, and PayPal. You may also pay by check through PayPal or by mailing it to us. All credit cards are charged at the time the order is placed, if any modifications need to be made to the order we will refund/charge your credit card on file accordingly. Large wholesale orders may require prepayment via wire transfer prior to shipment. We continually work to improve volumes and efficiencies to offer you the lowest prices available. If you find a lower price on an identical product, offered by a United States website, contact us and we will do our best to match or beat that price ( More Information). All prices are subject to change without notice and due to unintentional typographical errors; our prices may differ from what is shown on the website. We will correct any errors as soon as they are brought to our attention. Unless otherwise noted, all promotions and coupon codes are subject to a one time use within 30 days of receipt and subject to change without notice.

Viewing Orders

You may view your current or previous orders by logging into your account through the tab in the upper right portion of our website. You will also receive an order confirmation at the time your order is placed and one or more shipping confirmation emails with tracking information as your order is shipped.

Updating Account Information

Once you have made an account, you may log into your account at any time through the My Account tab in the upper right portion of our website. Any information may be edited and you may have separate shipping and billing addresses. If different from your shipping address, please be sure to have your billing address identical to that of your credit card company.

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The VetDepot Difference