(800) 710-9770 Customer Service 8-5 Pacific

About Us

VetDepot.com is a leading supplier of discount pet medications, pet supplies, and nutritional supplements for dogs, cats, and horses delivered direct to your door. Our focus is to make ordering your pet meds easy and convenient and to provide the lowest prices and best service available. You can trust VetDepot.com to sell only the best and freshest products manufactured for use only in the US. All of the products we sell are identical to what your local vet carries. We buy in high volumes and keep our costs low so we can pass along wholesale prices direct to you. We care about you and your pet and it shows!

Frequently Asked Questions (FAQs):

Do I need a prescription to order from VetDepot.com?

VetDepot sells both OTC (over-the-counter) and prescription medications that are identical to what you would receive from your local vet. We only sell products that are FDA and EPA approved and manufactured for use in the US. We make ordering prescription medications easy and do all the work. When you check out, simply provide your pet name, veterinary hospital name, and their telephone number and we will contact them for any required prescriptions. Prescription products are dispensed by our pharmacy partner. Our pharmacy is fully licensed and can dispense to all states except Arkansas, Hawaii, and Louisiana. Prescription products in orders with shipping addresses to these states will be canceled. Prescription products typically ship within 24 to 72 hours from the time we receive the required prescription, not including weekends and holidays. Non-prescription items in an order are shipped separately, usually within 24 hours.

Are your products the same as my Vet carries?

Yes - All products we sell are purchased through the same sources your local vet or pet store use. We only sell medications approved by the United States EPA and FDA. Although some of the most popular products are available at low prices overseas, importing them is illegal and there is no way of insuring their integrity or freshness. For the health of your pet, we urge consumers to avoid the temptation of even lower prices and to not deal with any online vendors that may be reselling products purchased overseas; typically from Canada, Australia, or Europe.

Please note that certain Merial products such as Frontline Plus are only manufactured in France and are imported by the manufacturer into the United States. Those products are also manufactured in other countries and those versions are not approved for use in the United States by the EPA or FDA. All products manufactured for use outside the United States utilize metric weight measures for pet sizes rather than pounds (lbs) and so are easily recognizable.

Is my credit card and other personal information safe with VetDepot.com?

Yes - All important information you send to us is extremely secure and transmitted through an SSL connection with 128-bit encryption. This is the same security method used by all major retail and financial Internet sites. The information you give to VetDepot will never be sold, traded, or shared with any third-party. Please see our Privacy, Security, and Terms Policy for more information.

Can I get free shipping or return my order?

Yes - All orders over $69 receive free standard shipping  for all 48 contiguous states, only vaccines and certain heavy items are excepted. In addition to our low prices and convenience, we offer quick shipping on your order. Most orders are shipped within one business day from the time an order is placed. We have several warehouses which allow us to reduce costs and shorten delivery times. Standard shipping for orders under $69 is $4.99 for all 48 contiguous states. We use US Postal Service and UPS for standard shipping and UPS for all 2nd day and overnight shipments. Standard shipping times typically range from 3 to 7 business days. Your satisfaction is our top goal and we allow you to return anything you purchase subject to certain conditions due to the nature of medical products. Please see our Customer Service page for more information.