The VetDepot Difference
We Guarantee your satisfaction or your money back!
||If your not happy with your product return it within 30 days of purchasing for a full refund!
||You'll pay the lowest price
||Your personal information is safe and secure
||Reimbursement if your pet gets heartworms*
Quality Product Guarantee
All products we sell are purchased through the same sources your local veterinarian or pet store use:
- All products are United States EPA and FDA certified
- We use the same suppliers for our medications as your local vet
- We offer the freshest pet meds available
- Pet Medications ship for free*
- We deliver right to your door with free shipping on orders over $49*
Lowest Price Guarantee
VetDepot offers pet medications and pet supplies at everyday low prices, providing savings up to 60% off the retail price, 365 days a year. There are no minimums, no coupons, no memberships and no hidden charges when you choose VetDepot to give the best to your pet! If you find a lower price follow our easy Price Match directions.
VetDepot offers prescription and nonprescription items. You may place items in your shopping cart by clicking the "Add to Cart" button next to any product on our site. To view your shopping cart, click the "My Cart" box in the top right portion of any page. From the "My Cart" page, you may click the "Proceed to Checkout" button to complete you order. Our one page checkout is simple! Enter your shipping and billing information and your order is complete.
PRESCRIPTION - If an item requires a prescription, we will ask for your pet and veterinarian information when an Rx item is added to your shopping cart. All items requiring a prescription are indicated with a red "Rx required" above the price on the website. We are unable to accept prescriptions that are emailed or faxed by customers. Prescriptions may be mailed to VetDepot 480 W. 83rd St. Hialeah, FL 33014. If you would like, we can send a prescription request to your veterinarian for you.
You may view your current or previous orders by logging into your account
through the my account box in the upper right portion of our website. You will
also receive an order confirmation at the time your order is placed
and one or more shipping confirmation emails with tracking information
as your order is shipped.
Payment, Pricing & Promotions
We accept payment for orders by Visa, MasterCard, American Express, Discover,
and PayPal.You may also pay by check through PayPal or by mailing it
to us.All credit cards are charged at the time the order is placed,
if any modifications need to be made to the order we will refund/charge
your credit card on file accordingly. Large wholesale orders may
require prepayment via wire transfer prior to shipment. We continually
work to improve volumes and efficiencies to offer you the lowest prices
available. If you find a lower price on an identical product, offered
by a United States website, contact us and we will do our best to match
or beat that price (More Information). All prices are subject to change without notice
and due to unintentional typographical errors; our prices may differ from
what is shown on the website. We will correct any errors as soon as they
are brought to our attention. Unless otherwise noted, all promotions
and coupon codes are subject to a one time use within 30 days of receipt
and subject to change without notice.
Shipping & Delivery
We offer free shipping on qualifying orders over $49 for all 48 contiguous states. Orders weighing more than 6 lbs will incur actual shipping charges. All products are shipped Monday through Friday.
For prescription medications, we must obtain a written
prescription prior to shipping. Please note there can sometimes
be a delay in receiving a written approval from a veterinarian and you
should take this into consideration when planning your order time.
Once we receive a prescription from your veterinarian, our normal delivery for standard
shipping is 4-8 business days. Our pharmacy partner is fully licensed, regularly inspected and can ship and dispense to all states except Arkansas, Hawaii, and Louisiana. Refrigerated items require overnight expedited shipping and ship Monday through Thursday. Please call if Saturday delivery is required. No PO Box addresses
may be used for vaccines or other items shipped via FedEX and there are
no returns of refrigerated items. We currently ship via US Postal
Service, FedEx, and DHL. We may fulfill the items in your order from different
warehouses, so your order may arrive in different boxes and at different
times. You will receive shipping confirmation(s) by email at the time
of shipment. We will try to notify you as soon as possible if a product
becomes back ordered and you will have the option of waiting for the
item to become available or canceling and receiving a refund. At this
time, we only ship within the United States, APO or AFO.
Updating Account Information
Once you have made an account, you may log into your account at any
time through the my account box in the upper right portion of our website.
Any information may be edited and you may have separate shipping and
billing addresses. If different from your shipping address, please be
sure to have your billing address identical to that of your credit card
Privacy & Security
Over the counter Return Guarantee
VetDepot offers a 100% Satisfaction Guarantee on all over the counter medications. Our 30-Day Guarantee allows you take the time to make sure this is right for your pet!
If you are not completely satisfied with your purchase from VetDepot (with the exception of prescription drugs and vaccines), we will gladly accept your return for an exchange or a refund. Return your unused, unopened items in their original box and/or packaging in new condition within 30 days for a replacement or refund. Please contact our Customer Service at 1-800-710-9770 or [email protected] for further assistance.
We offer only the highest quality products available. If you receive a product that has been damaged during shipping, please contact us immediately so we can arrange to have the product replaced or have a claim filed with the delivery carrier if necessary. We pay for return and replacement shipping for any order errors that are our fault. Claims must be made within 72 hours after you receive an order. You may cancel an order at no cost if it has not yet shipped. If you ordered an item in error or have any other problem, please contact us immediately to determine if your order qualifies for our Return Policy.
Returning Prescription Items
PRESCRIPTION DRUGS ARE NOT RETURNABLE. VetDepot will not accept returns for refund or exchange on ANY prescription medication. State and Federal regulations prohibit us from accepting any prescription drugs returns, except when these drugs are subject to a recall. Our Pet Pharmacy Partner upholds all pharmacy and state regulations. This rule is for your protection and assures you that medications dispensed by our pharmacy have not been outside the control of the pharmacy. If you have questions and/or concerns about the prescription items in your order, please call our Customer Service at 1-800-710-9770 or email us at [email protected]Heartworms
If your pet gets Heartworms we will reimburse you for veterinary costs up to $600.00. In order to qualify, your pet must have had a negative heartworm test at the time the prescription was written by your vet and your pet must have had 12 months of continuous use of heartworm medication purchased from VetDepot. If you would like to submit a claim, please send us originals of your veterinarian's bill for heartworm treatment and the negative heartworm test results received when the prescription was written for the heartworm medication purchase. Please also include the current positive test and a signed certificate from your veterinarian that all information is accurate.