The majority of orders will ship in 2 to 3 days.
RX orders can take longer due to get approval from your veterinarian and the pharmacy to approve.
Please contact us for updates about your order.
Rx = Prescription Item
Option 1 (recommended)
The Pharmacy will contact your Vet after placing the order and validate your order items. Approval based on the VET availability.
Mail Original Prescription. Please reference your order number
My Vet will contact your pharmacy. Please ask your vet to reference your order #
VetDepot offers a 100% Satisfaction Guarantee on all over the counter medications. Our 30-Day Guarantee allows you take the time to make sure this is right for your pet!
If you are not completely satisfied with your purchase from VetDepot (with the exception of prescription drugs and vaccines), we will gladly accept your return for an exchange or a refund. Return your unused, unopened items in their original box and/or packaging in new condition within 30 days for a replacement or refund. Please contact our Customer Service at 1-800-710-9770 or [email protected] for further assistance.
PRESCRIPTION DRUGS ARE NOT RETURNABLE. VetDepot will not accept returns for refund or exchange on ANY prescription medication. State and Federal regulations prohibit us from accepting any prescription drugs returns, except when these drugs are subject to a recall.