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Customer Service
Ordering
Place items in your shopping cart by clicking the "Add to Cart" button next to any product on our site. To view your shopping cart, click the "My Cart" tab in the top right portion of any page. From the "My Cart" page, you may click the "Proceed to Checkout" button to complete you order. Our one page checkout is simple! Just complete the shipping and billing information and your order is complete. For payment, we offer Visa, MasterCard, American Express, Discover, and PayPal. You may also pay by check by mailing it to us directly. We will email you a confirmation for your records once your order is complete.
Privacy & Security
Protecting your information is our highest priority. We understand how valuable your trust and personal information is and fully protect it from the possibility of unauthorized use. Although we may contact you regarding coupons or special offers, you can always ask to be removed by sending us an email or calling. We never share your information with any other party. Your order information is fully protected using the latest Secure Sockets Layer (SSL) technologies.
Shipping & Delivery
We offer free shipping on most orders over $99. Standard shipping for orders under $99 is $6.99. Most products are shipped Monday through Friday, usually within one business day from the time the order is placed. Delivery times for standard shipping are typically 3 to 7 business days from the time an order is shipped. Refridgerated items are shipped Monday, Tuesday, and Wednesday and vaccines are only shipped with an ice pack and by second or next day air, at the customer's expense. No PO Box addresses may be used for vaccines or other items shipped via UPS and there are no returns of refridgerated items. Orders weighing more than 5 lbs may incur an additional shipping charge. We currently ship via US Postal Service and UPS. We may fulfilll the items in your order from different warehouses or vendors, so your order may arrive in different boxes and at different times. You will receive shipping confirmation(s) by email at the time of shipment. We will try to notify you as soon as possible if a product becomes backordered and you will have the option of waiting for the item to become available or cancelling and receiving a refund, although small value items may be automatically cancelled and refunded prior to your notification. Except for large, prepaid wholesale orders, we currently only ship within the United States.
Returns & Replacements
We offer only the highest quality products avilable. If you receive a product that has been damaged during shipping, please contact us immediately so we can arrange to have the product replaced or have a claim filed with the delivery carrier if necessary. We pay for return and replacement shipping for any order errors that are our fault. Claims must be made within 72 hours after you receive an order. You may cancel an order at no cost if it has not yet shipped. Once an order has shipped, it is subject to our terms of return. If you need to return merchandise, please contact us for a return authorizaion. Refused orders are treated as returns. The product(s) being returned must arrive unopened and in saleable condition. We strongly urge shipping any returns in durable protective packaging with tracking so you can confirm when we have received it. All returns are subject to a restocking fee and must be made withing 30 days of the original order. Shipping fees are reimbursed when the return is due to our error. We are unable to accept returns of refridgerated items.
Payment, Pricing & Promotions
We accept payment for orders by Visa, MasterCard, American Express, Discover, and PayPal. You may also mail a check for your order. Large wholesale orders may require prepayment via wire transfer. We continually work to improve volumes and efficiencies to offer you the lowest prices available. If you find a lower price on an identical product, offered by a United States website, contact us and we will do our best to match or beat that price. All prices are subject to change without notice and due to unintentionaly typographical errors, our prices may differ from what is shown on the website. We will correct any errors as soon as they are brought to our attention. Unless otherwise noted, all promotions and coupon codes are subject to a one time use within 30 days of receipt and subject to change without notice.
Viewing Orders
You may view any current or previous orders by Logging into your account throug the tab in the upper right portion of our website. You will also receive an order confirmation at the time your order is placed and one or more shipping confirmation emails with tracking information as your order is shipped.
Updating Account Information
Once you have made an account, you may log into your account at any time through the My Account tab in the upper right portion of our website. Any information may be edited and you may have seperate shipping and billing addresses. if different from your shipping address, please be sure to have your billing address identical to that of your credit card company.
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